Shipping Policy
Shipping and Delivery of the Products
1. Products shall be delivered to the address as entered by you on the Order Form. All Products will be delivered in their original packaging. Returns will only be accepted if the Product is returned in its original packaging.
2. Unless otherwise agreed upon by the Parties in writing, Customer shall be responsible for shipping costs. Customer shall report any loss or damage that occurs during shipping immediately. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility.
3. Vendor pre-pays duties for all orders shipping to the United States (USA), and Canada (CA); not including any sales tax according to local regulation in certain states of which such sales tax shall be applied automatically on the Order Form. For more information on taxes in your destination country or if you have any questions, please contact Customer Support.
4. Orders shall be delivered by a carrier service selected by the Vendor, such Products will be delivered on working days (thus excluding Saturdays, Sundays and local or national holidays) according to the carrier’s working schedule to provide delivery on or near the estimated delivery date.
5. Delivery
(a)Shipping dates are estimates based on Vendor’s, and Vendor’s suppliers’ manufacturing capacity and scheduling, and may be revised by Vendor. All shipping dates are approximate;
(b)Vendor shall not incur any obligation or liability to you for failure to deliver by any particular date.
6. Vendor shall not be liable nor in breach or default of its obligations under any contract to the extent its performance of such obligations is delayed, hindered, or prevented, in whole or in part, directly or indirectly, due to causes beyond its reasonable control, whether foreseeable or unforeseeable, including, but not limited to, acts of God, fires, floods, or other natural disasters (declared or undeclared), terrorism, war (declared or undeclared), armed conflict (or the serious threat of same), plagues, epidemics, pandemics, quarantines, or other public health risks and/or responses thereto, insurrection, civil disturbances, riots, mob violence, your acts or omissions, any act or omission by any governmental authority, strikes, lock-outs, differences with workers, accidents, labor disputes, transportation shortages, the unavailability or shortage(s) of labor, energy, materials, production facilities, transportation, or shipping, cyber-attacks, viruses, ransomware, failures or interruptions to network systems, data breaches, vendor non-performance, or any other cause, casualty, or excusable delay beyond Vendor’s reasonable control, whether similar or dissimilar to any of the foregoing. Upon the occurrence of a force majeure or other excusable delay, Vendor’s performance or delivery date shall be extended for a period equal to the duration of the force majeure event or time lost by reason of delay, plus such additional time as may be reasonably necessary to overcome the effect of the delay. The Products are only available to be shipped to the Eligible Countries. Vendor reserves the right to cancel any orders with shipping addresses outside of the Eligible Countries.
7. The delivery cost is explicitly indicated and will be highlighted separate from the Product price on the Order Form prior to submitting the Order Form. The delivery cost will additionally be displayed on the order confirmation email sent by Vendor.
8. At the time of delivery, you (or a nominated representative) must verify:
(a) that the number of items being delivered corresponds to that indicated on the order confirmation email; and
(b) that the packaging and its seals are intact, undamaged, not wet or altered in any manner.
Any damages to the packaging and/or Product, or discrepancies in the number of items must be immediately indicated in writing on the carrier’s delivery note.