Refund Policy
Non-Conforming Products
Artful Italia, LLC acts as the Vendor mentioned in this policy page.
1. You may initiate a request for return of the Product if: (i) the Product is damaged; (ii) the Product and shipping package have been damaged; (iii) the Product is missing parts or accessories; or (iv) the Product is defective (collectively the “Non-Conforming Product(s)”).
2. Customer shall examine the shipment to determine whether any item or items included in the shipment are a Non-Conforming Product. Vendor must be informed of any Non-Conforming Products in writing (including any evidence to support Customer’s claim) within forty-eight (48) hours of receipt (the “Notice Period”).
3. In the event that Customer fails to notify Vendor in writing within the Notice Period, of a Non-Conforming Product which Customer claims existed at the time of delivery, Vendor shall have no obligation to replace or accept the return.
4. Vendor will investigate the claim of the Non-Conforming Product, and inform Customer of its findings. If Vendor deems the Product was a Non-Conforming Product, Vendor shall pay all shipping costs associated with the return of the Non-Conforming Product. Additionally, Vender shall be responsible for all costs associated with the repair or replacement of such Non-Conforming Product.
5. Unless notice is given as provided in this Section 7, Customer shall be deemed to have accepted such Products and to have waived all claims for a Non-Conforming Product. Failure to make a claim according to this Section 7 shall constitute an irrevocable acceptance of the Products by Customer.Any claim that a Product is a Non-Conforming Product made after the expiration of the Notice Period must be made in accordance with Section 9 of these General Terms and Conditions.
6. Customer Care
Please contact our Customer Support with any questions, comments, or concerns via email: support@artfulitalia.com.
Return Policy
1.Vendor may accept returns of any eligible Product, as defined in this Section, if made within fourteen (14) calendar days of the date of delivery. Returns must be in the same condition in which you received them. If you fail to comply with this obligation, we may have a right of action against you for damages.
2. The Customer will bear the entire cost associated with the return. All returned products must be in original and factory sealed packaging, in the condition in which they were shipped or otherwise delivered to the Customer by Vendor. Any products returned to Vendor in unsaleable condition are not eligible for a refund and may be rejected by Vendor in its sole discretion.All products marked “sale” or “as is” are final sale and cannot be returned or exchanged.
3. To return a Product, you must notify Customer Support in writing and provide the information listed below, within fourteen (14) calendar days, from the date of delivery (or for purchases of multiple products, the day on which the last product was shipped) (the “Return Notice”). The Return Notice shall include the following information:
1. E-Mail associated with your account
2. Customer Full Name
3. Customer Address
4. Shipping Address (if different then above)
5. Order Number
6. Delivery Date
7. Reason for return
8. Customer Signature
Please keep a record of the Return Notice. By sending the Return Notice you represent that the Products were not used or damaged. You shall return the Products using a carrier of your choice and at your own expense, within fourteen (14) days from the date of the Return Notice.
4. Vendor shall refund the Customer the full amount paid for the order, within seven (7) days from the date in which Vendor receives the product. Vendor reserves the right to withhold any refund to Customer if the returned product does not meet the conditions as specified in this Section 9. Vendor in its sole discretion shall verify if the returned product meets the specified requirements. Any such refund by Vendor shall be made by the same means of payment as Customer used to place the order, unless the parties have expressly agreed otherwise. All fees associated with providing such refund to the Customer shall be paid by Vendor.
5. Customer shall provide to Vendor all relevant tracking information of the product being returned to Customer Care.
6. Products must be returned in their entirety; partial returns will not be accepted. The following items are not eligible to be returned, except as indicated on the Site:
I. Orders of tailored or clearly personalized products;
II. Orders of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
III. Customized items
IV. Made to order items
It is your responsibility to ensure that the product you intend to return satisfies the conditions as defined herein, and is eligible for a return according to this Section. Specific policies for each product will be indicated on the Site.